Remote Network Support Engineer (Entry Level)

Gmv Spain; l'Hospitalet de Llobregat; Remoto; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in-region and provide remote technical support to clients. You will identify and resolve incidents, perform maintenance tasks, and ensure SLAs are met.

The role emphasizes knowledge of networking technologies and collaboration with clients, vendors, and internal teams in a remote working setup.

Competenze

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Mansioni

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to investigate, diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Maintains knowledge of CI configurations and updates records accordingly.
• Escalates unresolved incidents and follows up until resolution.

Conoscenze

Communication

Cross-cultural

Planning

Customer focus

Formazione

Bachelor's degree in IT/Computing

Associate networking certs (Cisco/Juniper/Aruba)

Strumenti

Cisco

Juniper

Aruba

RiverBed

Descrizione del lavoro

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in-region and provide remote technical support to clients. You will identify and resolve incidents, perform maintenance tasks, and ensure SLAs are met.

The role emphasizes knowledge of networking technologies and collaboration with clients, vendors, and internal teams in a remote working setup.