Remote Network Support Technician (Entry Level)

Virtuforma; Islas Baleares; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to operate in the region and provide a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications (Cisco/Juniper/Aruba/F5/CCNA/JNCIA/ACMA).
• Entry level experience in networking, remote technical support and problem diagnosis.

Responsibilities

• Maintain the support process and handle requests according to procedures.
• Use service assurance tools to diagnose problems and create reports.
• Identify and resolve problems following agreed procedures.
• Perform defined maintenance tasks and update incident records.
• Monitor service delivery against SLAs and escalate as needed.
• Communicate with clients and stakeholders to ensure a positive experience.

Skills

Communication

Project planning

Multicultural collaboration

Pressure tolerance

Active listening

Adaptability

Client focus

Education

Bachelor's degree in IT/Computing

Networking certifications (e.g., CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

Riverbed

Management agents

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to operate in the region and provide a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level