Remote Network Support Specialist (Entry Level)

BPO company; Orce; Remote; EUR 24,000 - 36,000; Full time

Job summary

NTT DATA seeks a networking-focused, entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and incident resolution. You will diagnose problems, follow procedures, and coordinate with teams to restore services efficiently.

The role emphasizes knowledge of networking basics, vendor technologies, and strong communication across cultures, enabling growth in a global services environment.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software to investigate and diagnose problems, collecting performance statistics and creating reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks.
• Monitors service delivery against SLAs and maintains records.
• Escalates unresolved incidents and follows up until resolution.
• Provides service recovery following incident resolution.

Skills

Cross-cultural communication

Project planning

Positive attitude under pressure

Willing to work long hours

Active listening

Adaptability

Client focus

Remote support

Troubleshooting

Communication across teams

Education

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco/Juniper/Aruba etc.)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA seeks a networking-focused, entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and incident resolution. You will diagnose problems, follow procedures, and coordinate with teams to restore services efficiently.

The role emphasizes knowledge of networking basics, vendor technologies, and strong communication across cultures, enabling growth in a global services environment.