Remote Network Support Lead - Entry Level

Ambit Iberia; Huelva; Remote; EUR 32,000 - 42,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to join our remote support team. You will operate in the region, identify and resolve technical incidents, and deliver professional remote technical support to clients with a focus on incident prevention and service restoration.

As part of a global trusted innovator, you will work with Cisco, Juniper, Aruba and RiverBed technologies, collaborate across cultures, and contribute to maintaining SLA performance while

Qualifications

• Bachelor's degree or equivalent in IT or computing.
• Associate networking certifications such as Cisco/Juniper/Aruba/CCNA/JNCIA/ACMA.
• Entry-level knowledge of networking technologies (routing, switching, Wireless).
• Experience in remote client support is desirable.

Responsibilities

• Operate in region and provide remote technical support to clients.
• Use service assurance tools to investigate and diagnose problems and log performance data.
• Identify and resolve problems following defined procedures and maintain incident records.
• Perform defined maintenance tasks and ensure SLA compliance.
• Escalate unresolved incidents and follow up until resolution.
• Coordinate resources to ensure repairs and post-incident recovery.
• Maintain knowledge of configurations and protect assets from unauthorized changes.

Skills

Communication across cultures

Planning and project management

Customer service mindset

Pressure handling

Active listening

Adaptability

Client-focused experience

Education

Bachelor's degree in Information Technology or Computing

Associate networking certifications (e.g., Cisco/Juniper/Aruba/CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to join our remote support team. You will operate in the region, identify and resolve technical incidents, and deliver professional remote technical support to clients with a focus on incident prevention and service restoration.

As part of a global trusted innovator, you will work with Cisco, Juniper, Aruba and RiverBed technologies, collaborate across cultures, and contribute to maintaining SLA performance while