Remote Network Operations Lead (Entry Level)

Ambit Iberia; Badajoz; Remote; EUR 28,000 - 36,000; Full time

Job summary

NTT DATA seeks an entry level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents for clients across the region. You will identify root causes, apply known fixes, and log actions to ensure service levels are met.

The role emphasizes proactive maintenance, knowledge of Cisco/Juniper/Aruba platforms, and strong communication across cultures. Remote working arrangement is supported.

Qualifications

• Bachelor's degree or equivalent in IT or computing.
• Associate level networking certifications (CCNA, JNCIA, ACMA, etc.).

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Use service assurance tools to diagnose problems and report performance metrics.
• Maintain records of incidents and ensure SLA targets are met.
• Escalate unresolved issues and coordinate with vendors and teams for resolution.

Skills

Networking basics

Remote support

Customer communication

English proficiency

Time management

Education

Bachelor's degree in Information Technology or Computing

Associate networking certifications (CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

Job description

NTT DATA seeks an entry level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents for clients across the region. You will identify root causes, apply known fixes, and log actions to ensure service levels are met.

The role emphasizes proactive maintenance, knowledge of Cisco/Juniper/Aruba platforms, and strong communication across cultures. Remote working arrangement is supported.