Remote Network Support Engineer - L1

Ambit Iberia; Córdoba; A distancia; EUR 25.000 - 38.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify incidents, and restore service while meeting SLA targets. This entry-level role operates regionally, diagnosing problems and coordinating resolutions with clients and vendors.

You will apply basic networking knowledge, communicate across cultures, and work effectively in a remote setting to deliver timely, high-quality support.

Formación

• Bachelor's degree or equivalent in IT or computing.
• CCNA/JNCIA/ACMA or similar associate certifications.
• Entry-level networking knowledge: routing, switching, Wireless, SDI distribution, core and access.
• Experience in technical client support.
• Ability to diagnose and troubleshoot remotely.
• Entry-level knowledge of vendor technologies listed.

Responsabilidades

• Maintains the support process and ensures requests are handled per procedures.
• Uses service assurance tools to investigate, diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Monitors service delivery against SLAs and logs relevant information.
• Escalates unresolved incidents and follows up until resolution.
• Coordinates with clients, vendors and teams to expedite fixes.

Conocimientos

Communication

Cross-cultural collaboration

Active listening

Problem solving

Adaptability

Remote support

Planning

Client focus

Vendor tech awareness

Educación

Bachelor's degree in Information Technology or Computing

Associate networking certifications (CCNA/JNCIA/ACMA)

Herramientas

Cisco

Juniper

Aruba

Riverbed

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify incidents, and restore service while meeting SLA targets. This entry-level role operates regionally, diagnosing problems and coordinating resolutions with clients and vendors.

You will apply basic networking knowledge, communicate across cultures, and work effectively in a remote setting to deliver timely, high-quality support.