Remote Network Support Engineer (Entry Level)

Lumenalta; Huelva; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in region and provide professional remote technical support to clients. The role focuses on identifying and resolving incidents to meet SLA targets and prevent missed service levels.

As part of the team, you will use knowledge articles, maintain CIs, and coordinate with vendors and clients to ensure timely incident resolution and service continuity.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software to investigate and diagnose problems; collects performance statistics and creates reports.

Skills

Communication

Cross-cultural

Planning

Active listening

Adaptability

Client-focused

Work under pressure

Remote troubleshooting

Vendor tech basics

Education

Bachelor's degree in IT/Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in region and provide professional remote technical support to clients. The role focuses on identifying and resolving incidents to meet SLA targets and prevent missed service levels.

As part of the team, you will use knowledge articles, maintain CIs, and coordinate with vendors and clients to ensure timely incident resolution and service continuity.