Remote Network Support Engineer – Entry Level

Mvci Holidays S.L; Valencia; Remote; EUR 30,000 - 42,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents for clients. This entry‑level role emphasizes adherence to procedures, escalation when needed, and coordination with multiple stakeholders to meet SLA targets.

You will work with vendor technologies and knowledge articles, applying root cause analysis and preventative measures while maintaining accurate records and secure configuration items.

Qualifications

• Bachelor's degree in IT or computing or equivalent.
• Associate certs in networking technologies (Cisco/Juniper/Aruba, etc.).
• Entry level experience or exposure to networking support.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Follow procedures and use tools to diagnose problems.
• Monitor service delivery and report SLA performance.
• Escalate unresolved incidents and coordinate with teams.
• Log incidents with detailed information and maintain CI records.
• Maintain knowledge of vendor technologies and apply remedies.

Skills

Communication

Remote support

Networking basics

Problem solving

Cross-cultural collaboration

Active listening

Troubleshooting

Time management

Education

Bachelor's degree in IT/Computing

Associate networking certs (Cisco/Juniper/Aruba)

Tools

Service assurance tools

Ticketing systems

Cisco

Juniper

Aruba

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents for clients. This entry‑level role emphasizes adherence to procedures, escalation when needed, and coordination with multiple stakeholders to meet SLA targets.

You will work with vendor technologies and knowledge articles, applying root cause analysis and preventative measures while maintaining accurate records and secure configuration items.