Remote Network Support Engineer - Entry Level

Itp Aero Group.; Palencia; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Remote work

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support, identify and resolve incidents, and drive service requests to zero SLA misses. The role emphasizes collaboration across cultures and comfortable use of service assurance tools.

You will apply knowledge of networking fundamentals (Cisco/Juniper/Aruba), assist with maintenance tasks, and log incidents with appropriate details while growing your expertise in a global

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Remotely investigates and identifies root cause of incidents and assists with the implementation of agreed remedies and preventative measures.

Skills

Communication

Cultural awareness

Planning

Active listening

Adaptability

Client focus

Vendor tech basics

Networking basics

Education

Bachelor's degree in Information Technology

Associate networking certifications

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support, identify and resolve incidents, and drive service requests to zero SLA misses. The role emphasizes collaboration across cultures and comfortable use of service assurance tools.

You will apply knowledge of networking fundamentals (Cisco/Juniper/Aruba), assist with maintenance tasks, and log incidents with appropriate details while growing your expertise in a global