Remote Networking Support Engineer (Entry Level)

Em&E Group; Asturias; Remote; EUR 30,000 - 42,000; Full time

Job summary

NTT DATA in Spain is seeking a Networking Remote Field Service Engineer (L1) in a remote capacity. This entry-level role provides professional remote technical support to clients by identifying and resolving incidents, driving them to resolution, and ensuring SLA adherence.

You will monitor service delivery, use knowledge articles, coordinate with stakeholders, and document all incidents. The role emphasizes proactive maintenance, cross-cultural communication, and a path to grow within a global

Qualifications

• Entry-level networking knowledge and capability to support remote clients.
• Ability to work across cultures and adapt to changing environments.
• Experience with remote incident diagnosis and problem resolution.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to diagnose problems and generate reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks and documents resolutions.
• Escalates unresolved incidents and follows up until resolution.

Skills

Networking basics

Cisco knowledge

Juniper knowledge

Aruba knowledge

Remote support

Customer communication

Education

Bachelor's degree in IT/Computing

Associate networking certifications (CCNA/JNCIA/ACMA)

Tools

Service assurance tools

Job description

NTT DATA in Spain is seeking a Networking Remote Field Service Engineer (L1) in a remote capacity. This entry-level role provides professional remote technical support to clients by identifying and resolving incidents, driving them to resolution, and ensuring SLA adherence.

You will monitor service delivery, use knowledge articles, coordinate with stakeholders, and document all incidents. The role emphasizes proactive maintenance, cross-cultural communication, and a path to grow within a global