Entry-Level Remote Network Support Engineer (L1)

Trentia; Burgos; Remote; EUR 32,000 - 52,000; Full time

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and drive SLA compliance. This role operates remotely, supporting clients across regions with a focus on network technologies and service delivery.

You will work with Cisco/Juniper/Aruba knowledge and learn to diagnose, escalate, and document root causes, while coordinating with internal teams and vendors to implement fixes and

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).
• Entry-level knowledge of networking technologies and remote support practices.

Responsibilities

• Provide remote technical support to clients and monitor SLA adherence.
• Diagnose incidents using service assurance tools and document resolution steps.
• Escalate unresolved incidents and coordinate with teams and vendors as needed.
• Maintain accurate configuration records and knowledge articles.

Skills

Networking basics

Communication

Remote support

Customer service

Problem solving

Education

Bachelors in IT/Computing

Networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and drive SLA compliance. This role operates remotely, supporting clients across regions with a focus on network technologies and service delivery.

You will work with Cisco/Juniper/Aruba knowledge and learn to diagnose, escalate, and document root causes, while coordinating with internal teams and vendors to implement fixes and