Remote Network Support Engineer (Entry Level)

BPO company; Málaga; Remote; EUR 30.000 - 38.000; Vollzeit

Zusammenfassung

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team and deliver professional remote technical support to clients. You will identify and resolve incidents, restore service, and ensure zero SLA breaches through proactive handling and careful documentation.

This remote role is ideal for an entry-level engineer with basic networking knowledge and a willingness to learn vendor technologies, working across cultures and client environments.

Qualifikationen

• Entry level knowledge of networking fundamentals and vendor tech.
• Bachelor's degree in IT/computing or equivalent field.
• Associate networking certs (Cisco/Juniper/Aruba/F5) are preferred.

Aufgaben

• Provide remote technical support to clients and diagnose incidents.
• Follow procedures to investigate, resolve, and document issues.
• Escalate unresolved incidents and monitor SLA adherence.
• Maintain knowledge of CIs and protect assets during changes.

Kenntnisse

Cross-cultural communication

Project planning

Positive attitude

Work under pressure

Active listening

Adapting to change

Client-focused service

Vendor technologies knowledge

Remote support concepts

Ausbildung

Bachelor's degree in Information Technology or Computing

Associate networking certifications (Cisco/Juniper/Aruba/F5 etc.)

Tools

Cisco technologies

Juniper technologies

Aruba technologies

RiverBed technologies

F5 technologies

Jobbeschreibung

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team and deliver professional remote technical support to clients. You will identify and resolve incidents, restore service, and ensure zero SLA breaches through proactive handling and careful documentation.

This remote role is ideal for an entry-level engineer with basic networking knowledge and a willingness to learn vendor technologies, working across cultures and client environments.