Remote Network Support Engineer — Entry Level

Syneos Health, Inc.; Madrid; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. The role emphasizes incident identification, diagnosis and resolution to meet SLA targets and maintain high service quality.

As an entry-level engineer, you will operate in the region, perform maintenance tasks, and coordinate with vendors and stakeholders to restore services promptly while documenting all steps and outcomes.

Qualificações

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsabilidades

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

Conhecimentos

Cross-cultural communication

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client focus

Vendor technologies knowledge

Management agent concepts

Formação académica

Bachelor's degree in IT/Computing

Associate level networking certifications

Descrição da oferta de emprego

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. The role emphasizes incident identification, diagnosis and resolution to meet SLA targets and maintain high service quality.

As an entry-level engineer, you will operate in the region, perform maintenance tasks, and coordinate with vendors and stakeholders to restore services promptly while documenting all steps and outcomes.