Remote Network Service Delivery Engineer

Prestwick Aerosystems; Albacete; À distance; EUR 28 000 - 42 000; Plein temps

Résumé du poste

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identifying and resolving incidents, and ensuring SLA adherence. This is an entry level role designed to operate regionally with a strong emphasis on documentation and proactive maintenance.

You will work with Cisco, Juniper, Aruba, RiverBed and other vendor technologies, applying knowledge to diagnose and resolve issues while coordinating with stakeholders to ensure timely

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.
• Entry level experience in Networking technologies: routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience providing remote support in Networking technologies.

Responsabilités

• Maintain the support process and ensure requests are handled per procedures.
• Use service assurance tools to diagnose problems and report performance statistics.
• Identify and resolve problems following procedures and perform maintenance tasks.
• Monitor service delivery against SLAs and document relevant information.
• Escalate unresolved incidents and follow up until resolution; provide service recovery when needed.

Connaissances

Communication skills

Cross-cultural comms

Project planning

Active listening

Adaptability

Client focus

Vendor tech basics

Team collaboration

Formation

Bachelor's degree in IT or Computing

Associate networking certifications (CCNA/JNCIA/ACMA)

Outils

Cisco

Juniper

Aruba

Riverbed

F5

Description du poste

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identifying and resolving incidents, and ensuring SLA adherence. This is an entry level role designed to operate regionally with a strong emphasis on documentation and proactive maintenance.

You will work with Cisco, Juniper, Aruba, RiverBed and other vendor technologies, applying knowledge to diagnose and resolve issues while coordinating with stakeholders to ensure timely