Remote Network Support Engineer (Entry Level)

Ubq Group; Barracas; Remote; EUR 21,000 - 32,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in the region and provide professional remote technical support to clients by identifying and resolving incidents. The role focuses on restoring service and ensuring SLA adherence through proactive incident management.

Responsibilities include documenting incidents, coordinating with teams and vendors, and applying knowledge to diagnose and resolve issues across Cisco, Juniper, Aruba and related

Qualifications

• Bachelor's degree or equivalent in IT or Computing.
• Associate networking certifications (Cisco/Juniper/CCNA, etc.).
• Entry level experience in networking and remote client support.

Responsibilities

• Maintain the support process and ensure requests follow procedures.
• Use service tools to investigate, diagnose, and report problems.
• Identify and resolve problems following procedures.
• Carry out defined maintenance tasks.
• Update knowledge articles and ensure accurate records of incidents.

Skills

Networking basics

Remote support

Customer communication

Troubleshooting

Documentation

Education

Bachelor's degree in IT or Computing

Associate networking certifications

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in the region and provide professional remote technical support to clients by identifying and resolving incidents. The role focuses on restoring service and ensuring SLA adherence through proactive incident management.

Responsibilities include documenting incidents, coordinating with teams and vendors, and applying knowledge to diagnose and resolve issues across Cisco, Juniper, Aruba and related