Remote Networking Field Service Engineer (Entry)

Ajuntament De Rubí; Barcelona; Remote; EUR 18,000 - 26,000; Part time

Job summary

NTT DATA seeks an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, investigate incidents, and drive resolutions while ensuring zero missed SLA conditions.

The role focuses on maintaining service delivery, documenting incidents, and applying knowledge to diagnose and resolve issues across Cisco, Juniper, Aruba, and RiverBed technologies.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests are handled according to procedures.
• Uses service assurance software to investigate and diagnose problems.
• Identifies and resolves problems following agreed procedures.
• Cares out maintenance tasks and keeps configuration items up to date.
• Escalates unresolved incidents and tracks resolution until closed.

Skills

Communication

Active listening

Troubleshooting

Networking basics

Cross-cultural collaboration

Education

Bachelor's degree in IT or Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA seeks an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, investigate incidents, and drive resolutions while ensuring zero missed SLA conditions.

The role focuses on maintaining service delivery, documenting incidents, and applying knowledge to diagnose and resolve issues across Cisco, Juniper, Aruba, and RiverBed technologies.