Remote Field Service Engineer - Networking (Entry Level)

Geek+; Lugo; Remote; EUR 24.000 - 32.000; Vollzeit

Zusammenfassung

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in-region and provide professional remote technical support to clients by identifying and resolving incidents. The role focuses on restoring service, preventing SLA misses, and driving incidents to resolution.

You will work with Cisco, Juniper, Aruba and RiverBed technologies, troubleshooting, logs, and knowledge bases, while coordinating with clients and vendors to ensure prompt resolution and proactive

Qualifikationen

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Aufgaben

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

Kenntnisse

Communication across cultures

Project planning

Positive attitude

Working under pressure

Willingness to work long hours

Active listening

Adaptability

Client-focused

Ausbildung

Bachelor's degree in IT/Computing or related field

Associate networking certifications (Cisco, Juniper, Aruba, F5, CCNA, etc.)

Tools

Cisco

Juniper

Aruba

Riverbed

Jobbeschreibung

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in-region and provide professional remote technical support to clients by identifying and resolving incidents. The role focuses on restoring service, preventing SLA misses, and driving incidents to resolution.

You will work with Cisco, Juniper, Aruba and RiverBed technologies, troubleshooting, logs, and knowledge bases, while coordinating with clients and vendors to ensure prompt resolution and proactive