Remote Network Field Service Engineer (Entry Level)

Inetum2; Tarragona; Remote; EUR 25,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support for clients and resolve incidents to meet SLA targets.

You'll work with Cisco/Juniper/Aruba tech, log actions, and update knowledge bases while coordinating with clients and teammates. The role is remote with global opportunities and a diverse team environment.

Fluency in English and good teamwork are required.

Qualifications

• Bachelor's degree in IT or computing or related field.
• Associate level networking certifications (Cisco/Juniper/Aruba, CCNA/JNCIA/ACMA).

Responsibilities

• Provide remote technical support for networking incidents.
• Diagnose and resolve incidents following procedures and SLAs.
• Maintain configuration items and document actions in portals.
• Collaborate with clients, vendors and team to expedite resolution.

Skills

Cross-cultural communication

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client focus

Networking basics

Remote console knowledge

Education

Bachelor's degree in IT / Computing

Networking certifications (CCNA, JNCIA, ACMA)

Tools

Cisco devices

Juniper devices

Aruba devices

F5

CCNA

JNCIA

ACMA

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support for clients and resolve incidents to meet SLA targets.

You'll work with Cisco/Juniper/Aruba tech, log actions, and update knowledge bases while coordinating with clients and teammates. The role is remote with global opportunities and a diverse team environment.

Fluency in English and good teamwork are required.