Remote Network Field Service Engineer (Entry Level)

Mandarin Oriental Group; Calviá; Remote; EUR 34,000 - 48,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to join our global team. This role focuses on remote technical support, incident diagnosis, and timely resolution to meet SLA targets across regions. You will utilize knowledge of Cisco, Juniper, Aruba and Riverbed while coordinating with clients and vendors.

Work is remote with potential international exposure. You will learn to apply standard operating procedures, logs, and reports, while developing your craft in

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in Networking technologies (e.g., Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).

Responsibilities

• Operate in region and provide remote technical support to clients.
• Resolve incidents to meet SLA targets and follow procedures for escalation.
• Maintain configuration records and update tickets and portals accordingly.
• Coordinate with vendors and colleagues to expedite diagnosis and resolution.

Skills

Communication

Cross-cultural work

Project planning

Active listening

Adaptability

Client focus

Vendor knowledge (Cisco/Juniper/Aruba)

Remote diagnostics

Education

Bachelor's degree in IT/Computing

Networking certifications (CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to join our global team. This role focuses on remote technical support, incident diagnosis, and timely resolution to meet SLA targets across regions. You will utilize knowledge of Cisco, Juniper, Aruba and Riverbed while coordinating with clients and vendors.

Work is remote with potential international exposure. You will learn to apply standard operating procedures, logs, and reports, while developing your craft in