Remote Linux & Azure DevOps Engineer, SRE

Shakers; Cádiz; Remote; EUR 25,000 - 35,000; Full time

Job summary

NTT DATA seeks an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and resolve incidents. The role focuses on maintaining service levels, using knowledge articles, and coordinating with vendors as needed.

Ideal candidates have basic networking skills, an IT or Computing degree, and entry-level certificates. This remote position supports clients globally and involves working across cultures and time zones.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Provides remote technical support to clients and identifies/resolves incidents.
• Uses service tools to diagnose problems and report on performance.
• Escalates unresolved incidents and coordinates with teams.

Skills

Vendor tech knowledge

Cross-cultural communication

Active listening

Remote collaboration

Incident diagnosis

Education

Bachelor's degree in IT or Computing

Associate level networking certs

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA seeks an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and resolve incidents. The role focuses on maintaining service levels, using knowledge articles, and coordinating with vendors as needed.

Ideal candidates have basic networking skills, an IT or Computing degree, and entry-level certificates. This remote position supports clients globally and involves working across cultures and time zones.