Remote Linux Cloud Infrastructure Engineer

Hiretech; La Coruña; Remote; EUR 18,000 - 30,000; Full time

Job summary

NTT DATA in Spain is seeking an entry level Networking Remote Field Service Engineer (L1). You will operate in the region and provide professional remote technical support to clients by identifying and resolving incidents.

Through proactive service activities, you will restore service and ensure requests and resolutions meet SLA targets. You will document incidents, maintain configuration records, and coordinate with vendors and colleagues to expedite diagnoses.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.

Job description

NTT DATA in Spain is seeking an entry level Networking Remote Field Service Engineer (L1). You will operate in the region and provide professional remote technical support to clients by identifying and resolving incidents.

Through proactive service activities, you will restore service and ensure requests and resolutions meet SLA targets. You will document incidents, maintain configuration records, and coordinate with vendors and colleagues to expedite diagnoses.