Remote SRE & DevOps Engineer (Entry Level)

It Partner; Sevilla; Remote; EUR 22,000 - 30,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify incidents, and drive resolution to ensure zero missed SLAs. The role emphasizes incident diagnosis, problem resolution, and maintaining service documentation.

The position focuses on applying basic vendor technology knowledge (Cisco/Juniper/Aruba) and coordinating with clients and vendors to restore services.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software and tools to investigate, diagnose problems, and create reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updates as required.

Skills

Cross-cultural communication

Project planning

Client focus

Active listening

Education

Bachelor's degree in Information Technology or Computing

Associate networking certifications (e.g., CCNA, JNCIA, ACMA)

Tools

Cisco networking

Juniper networking

Aruba networking

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify incidents, and drive resolution to ensure zero missed SLAs. The role emphasizes incident diagnosis, problem resolution, and maintaining service documentation.

The position focuses on applying basic vendor technology knowledge (Cisco/Juniper/Aruba) and coordinating with clients and vendors to restore services.