Azure Cloud DevOps Engineer: CI/CD, Kubernetes & Infra

Civica Soft; Alicante; Remoto; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide remote client support and resolve incidents to meet SLA targets. This entry-level role focuses on restoring services quickly across regions and maintaining incident documentation.

You’ll work with vendor technologies such as Cisco, Juniper and Aruba, and collaborate with client IT teams. A IT/Computing degree and associate networking certifications are expected, with remote work options available.

Competenze

• Bachelor’s degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.
• Entry level experience in relevant technology.

Mansioni

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.

Conoscenze

Communication across cultures

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client-focused service

Vendor networking knowledge

Management agent concepts

Formazione

Bachelor's degree in Information Technology or Computing

Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA)

Strumenti

Cisco

Juniper

Aruba

RiverBed

F5

CCNA

JNCIA

ACMA

Descrizione del lavoro

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide remote client support and resolve incidents to meet SLA targets. This entry-level role focuses on restoring services quickly across regions and maintaining incident documentation.

You’ll work with vendor technologies such as Cisco, Juniper and Aruba, and collaborate with client IT teams. A IT/Computing degree and associate networking certifications are expected, with remote work options available.