Remote Field Service Engineer – Networking (Entry Level)

Meliá Hotels International; Barcelona; Remote; EUR 35,000 - 55,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve networking incidents for clients globally. The role emphasizes proactive problem resolution, adherence to SLAs, and collaboration with multiple stakeholders.

You will handle incident diagnosis, leverage knowledge articles, and coordinate with vendors to ensure rapid service restoration while maintaining accurate configuration records and secure assets.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level networking certifications such as Cisco/Juniper/Aruba/CCNA/JNCIA/ACMA.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Investigate problems, collect statistics and report findings.
• Follow procedures to diagnose and escalate unresolved incidents.
• Maintain knowledge articles and update systems and portals.

Skills

Communication across cultures

Project planning

Working under pressure

Active listening

Customer-centric mindset

Remote incident diagnosis

Technical curiosity

Education

Bachelor's in IT/Computing

Networking certifications (CCNA/JNCIA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve networking incidents for clients globally. The role emphasizes proactive problem resolution, adherence to SLAs, and collaboration with multiple stakeholders.

You will handle incident diagnosis, leverage knowledge articles, and coordinate with vendors to ensure rapid service restoration while maintaining accurate configuration records and secure assets.