Remote Field Service Engineer - Networking Support (Entry Level)

Fairmont; Campo; Remote; EUR 31,000 - 49,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in a remote setting and provide professional remote technical support to clients. The role focuses on identifying and resolving incidents, maintaining SLA performance, and coordinating with teams to ensure effective service restoration.

The ideal candidate has foundational networking knowledge (routing, switching, wireless) and a willingness to grow in a global, diverse environment.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level certification in networking technologies (e.g., Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to diagnose problems and create reports.
• Identifies and resolves problems following procedures.
• Performs defined maintenance tasks.
• Documents and closes resolved incidents per procedures.
• Cooperates with stakeholders to expedite diagnosis and resolution.

Skills

Cross-cultural communication

Project planning

Adaptability

Staying calm under pressure

Active listening

Client-focused

Education

Bachelor's degree in IT or Computing

Associate networking certifications (e.g., CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in a remote setting and provide professional remote technical support to clients. The role focuses on identifying and resolving incidents, maintaining SLA performance, and coordinating with teams to ensure effective service restoration.

The ideal candidate has foundational networking knowledge (routing, switching, wireless) and a willingness to grow in a global, diverse environment.