Remote Field Service Engineer – Networking (Entry Level)

Veralto; Albacete; Remote; EUR 23.000 - 36.000; Vollzeit

Zusammenfassung

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support, diagnose incidents, and drive resolutions across client environments. You will operate in regional contexts to restore services while maintaining SLAs and contributing to knowledge base updates.

The role emphasizes effective communication, structured incident handling, and collaboration with client IT teams.

Qualifikationen

• Entry level knowledge of networking technologies such as routing and switching.
• Basic understanding of vendor technologies like Cisco, Juniper and Aruba.

Aufgaben

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to investigate and diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Escalates unresolved incidents and follows up until resolution.
• Documents and closes resolved incidents per procedures.

Kenntnisse

Networking basics

Remote support

Customer communication

Incident management

Multicultural collaboration

Ausbildung

Bachelor's degree in Information Technology or Computing

Associate networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA)

Jobbeschreibung

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support, diagnose incidents, and drive resolutions across client environments. You will operate in regional contexts to restore services while maintaining SLAs and contributing to knowledge base updates.

The role emphasizes effective communication, structured incident handling, and collaboration with client IT teams.