Remote Field Service Engineer — Incident Resolution Specialist

Tsmg Holding; Badalona; À distance; EUR 25 000 - 38 000; Plein temps

Résumé du poste

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients by identifying and resolving incidents. The role focuses on restoring service efficiently while ensuring all requests and resolutions meet SLA requirements.

The position emphasizes working remotely across the region, employing knowledge articles, monitoring tools, and defined procedures to identify root causes and implement effective remedies, with risk

Responsabilités

• Maintains the support process and handles requests per procedures.
• Uses service assurance tools to diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks and logs activities.
• Monitors service delivery against SLAs and documents incidents.
• Escalates unresolved incidents and follows up until resolution.
• Maintains configuration items (CIs) securely and accurately.

Connaissances

Remote support

Incident diagnosis

Configuration management

Customer focus

Description du poste

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients by identifying and resolving incidents. The role focuses on restoring service efficiently while ensuring all requests and resolutions meet SLA requirements.

The position emphasizes working remotely across the region, employing knowledge articles, monitoring tools, and defined procedures to identify root causes and implement effective remedies, with risk