Remote Network Incident Engineer (Entry Level)

Hedon Technologies; Burgos; Remoto; EUR 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify incidents, and drive resolution to meet SLA targets. The role emphasizes root cause analysis, documentation, and coordination with vendors and clients.

Ideal for entry-level engineers with knowledge of common networking technologies and certifications, who can work across cultures in a remote setup and contribute to a global service organization.

Competenze

• Bachelor's degree in Information Technology or Computing, or related field.
• Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).

Mansioni

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Implements defined maintenance tasks and monitors service delivery against SLAs.

Conoscenze

Communication across cultures

Project planning

Active listening

Customer-focused

Formazione

Bachelor's degree in IT or Computing

Networking certifications (CCNA/JNCIA/ACMA)

Strumenti

Cisco

Juniper

Aruba

RiverBed

Descrizione del lavoro

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify incidents, and drive resolution to meet SLA targets. The role emphasizes root cause analysis, documentation, and coordination with vendors and clients.

Ideal for entry-level engineers with knowledge of common networking technologies and certifications, who can work across cultures in a remote setup and contribute to a global service organization.