Remote Field Service Engineer - Entry-Level Network Tech

Wärtsilä Corporation

País Vasco

Remote

EUR 28,000 - 38,000

Full time

39 hours ago

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Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team and deliver remote technical support to clients by identifying and resolving incidents. You will operate in region, drive incidents to resolution, and ensure SLA adherence across the service lifecycle.

The role focuses on maintaining service delivery, using knowledge articles, and coordinating with vendors and colleagues to restore services quickly.

Qualifications

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and troubleshooting.

Responsibilities

Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
Ensures efficient and comprehensive resolution of incidents, including coordinating product requests with other team members.
Logs incidents in a timely manner and updates systems and ticketing tools.