Remote Network Field Engineer — Entry Level

Unist; Islas Baleares; A distancia; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support and incident resolution for clients. This entry-level role emphasizes restoring services quickly and maintaining SLA adherence across the region.

Your responsibilities include diagnosing problems, using service assurance tools, and coordinating with vendors and teams to ensure complete incident closure and accurate documentation.

Formación

• Entry-level networking knowledge including routing, switching and wireless concepts.
• Experience providing remote support to clients or internal teams is beneficial.
• Familiarity with incident management and service restoration processes.

Responsabilidades

• Maintain the support process and handle requests per procedures.
• Investigate and diagnose problems using service assurance tools.
• Escalate unresolved incidents and follow up until resolution.

Conocimientos

Networking basics

Remote support

Incident troubleshooting

Customer communication

Educación

Bachelor's degree in IT/ Computing

Networking certifications (CCNA/JNCIA/ACMA)

Herramientas

Service assurance software

Ticketing systems

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support and incident resolution for clients. This entry-level role emphasizes restoring services quickly and maintaining SLA adherence across the region.

Your responsibilities include diagnosing problems, using service assurance tools, and coordinating with vendors and teams to ensure complete incident closure and accurate documentation.