Remote L1 Field Service Engineer - Incident Support

Impala Search Ltd; Sevilla; Remote; EUR 26,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and incident resolution for clients across regions. You will identify problems, follow procedures, and drive incidents toward resolution while maintaining SLA adherence.

You will work with global teams, use knowledge articles, and document outcomes while ensuring secure configuration management and effective service delivery. This role offers growth in a multinational environment.

Qualifications

• Ability to communicate across cultures and work with diverse teams.
• Strong planning and organizational skills for managing tasks and incidents.
• Resilience and ability to work under pressure in a fast-paced environment.
• Willingness to work extended hours when necessary to resolve incidents.
• Active listening to correctly understand client needs and reproduce issues.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to diagnose problems and create reports with stakeholders.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks and ensures knowledge articles are utilized and updated.
• Monitors service delivery against SLAs and maintains relevant records in systems.
• Escalates unresolved incidents and follows through to resolution.

Skills

Communication across cultures

Planning and organization

Resilience under pressure

Willingness to work long hours

Active listening

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and incident resolution for clients across regions. You will identify problems, follow procedures, and drive incidents toward resolution while maintaining SLA adherence.

You will work with global teams, use knowledge articles, and document outcomes while ensuring secure configuration management and effective service delivery. This role offers growth in a multinational environment.