Remote Field Service Engineer - Entry Level Networking

Ge Vernova, Inc.; Meira; Remote; EUR 24,000 - 42,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify incidents, and drive resolutions. The role emphasizes pre-emptive service activities, adherence to SLAs, and documenting resolutions across client environments.

Based in Spain with remote capabilities, it offers exposure to Cisco, Juniper, Aruba and related technologies.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies and remote support.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Performs defined tasks to monitor service delivery against service level agreements.

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify incidents, and drive resolutions. The role emphasizes pre-emptive service activities, adherence to SLAs, and documenting resolutions across client environments.

Based in Spain with remote capabilities, it offers exposure to Cisco, Juniper, Aruba and related technologies.