Remote Field Service Engineer (Entry Level)

Mitsubishi Power Emea; Valencia; A distancia; EUR 25.000 - 38.000; Jornada completa

Descripción de la vacante

NTT DATA in Spain/Portugal is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and restore services while meeting SLA targets. You will work with Cisco, Juniper and Aruba tools to diagnose problems and document resolutions.

A Bachelor's degree in IT or Computing is preferred, with associate networking certs welcomed.

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsabilidades

• Maintains the support process and ensures requests for support are handled according to procedures.
• Identifies and resolves problems following agreed procedures.
• Escalates unresolved incidents and follows up until incident is resolved.

Conocimientos

Networking basics

Remote support

Incident management

Cross-cultural communication

Educación

Bachelor's degree in IT or computing

Associate networking certifications

Herramientas

Cisco

Juniper

Aruba

RiverBed

Descripción del empleo

NTT DATA in Spain/Portugal is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and restore services while meeting SLA targets. You will work with Cisco, Juniper and Aruba tools to diagnose problems and document resolutions.

A Bachelor's degree in IT or Computing is preferred, with associate networking certs welcomed.