Remote Customer Success Manager — Small Accounts

Pluxee España; Madrid; Remote; EUR 40,000 - 60,000; Full time

Job summary

Pluxee España is seeking a Client Success Manager for Small Accounts to remotely manage and grow a portfolio of small business clients. You will act as a strategic advisor to unlock value, optimize platform usage, and identify new engagement opportunities that benefit clients’ workforce.

You will lead relationship management, monitor success, analyze usage, and support upsell initiatives. Collaboration with onboarding, support, and product teams will ensure CRM health and informed retention

Qualifications

• Bachelor's degree in Business, HR, or Marketing.
• 1–3 years in client success, digital account management, or post-sales roles.
• Experience in a SaaS or benefits environment is highly preferred.
• English and Spanish is a must; additional languages are a plus.

Responsibilities

• Relationship Management & Success Monitoring: serve as the main point of contact for HR decision-makers and administrators, ensuring value delivery.
• Engagement Optimization & Support: analyze platform usage and engagement trends to suggest actions or improvements.
• Upselling & Expansion: identify opportunities for product expansion and track progress in Salesforce.
• Internal Coordination & Reporting: collaborate with onboarding, support, and product teams and maintain CRM health indicators.

Skills

Consultative sales

Negotiation

Communication skills

Client relationship management

Organizational skills

Education

Bachelor's degree in Business, HR, or Marketing

Tools

Salesforce

CRM tools

Microsoft 365

Job description

Pluxee España is seeking a Client Success Manager for Small Accounts to remotely manage and grow a portfolio of small business clients. You will act as a strategic advisor to unlock value, optimize platform usage, and identify new engagement opportunities that benefit clients’ workforce.

You will lead relationship management, monitor success, analyze usage, and support upsell initiatives. Collaboration with onboarding, support, and product teams will ensure CRM health and informed retention