Enterprise Customer Success - Large Accounts

Pluxee; Madrid; On-site; EUR 50,000 - 75,000; Full time

Job summary

Pluxee seeks a Customer Success professional to manage strategic enterprise accounts in Madrid, ensuring long-term client satisfaction and platform adoption. You will lead renewals, expansion planning, and cross-functional collaboration with the Tender Specialist.

Key duties include nurturing relationships, identifying upsell opportunities, conducting regular reviews, and presenting performance reports. Fluent Spanish and English are required, with 4–8 years of senior client relationship

Qualifications

• 4-8 years of experience in client relationship management (large company) or a related field.
• Spanish and English fluent

Responsibilities

• Manage and nurture relationships with existing clients through Teams, phone calls, or on-site meeting as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Skills

Result-driven

Under pressure

Persuasive communication

Active listening

Resilience

Negotiation

Planning & organization

Customer-centric mindset

Proactivity

Adaptability

Education

Bachelor’s degree in Business Administration, Marketing, or a related field

Job description

Pluxee seeks a Customer Success professional to manage strategic enterprise accounts in Madrid, ensuring long-term client satisfaction and platform adoption. You will lead renewals, expansion planning, and cross-functional collaboration with the Tender Specialist.

Key duties include nurturing relationships, identifying upsell opportunities, conducting regular reviews, and presenting performance reports. Fluent Spanish and English are required, with 4–8 years of senior client relationship