Customer Success Small Accounts (CS Small)

Pluxee España; Madrid; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Pluxee España is seeking a Client Success Manager for Small Accounts to remotely manage and grow a portfolio of small business clients. You will act as a strategic advisor to unlock value, optimize platform usage, and identify new engagement opportunities that benefit clients’ workforce.

You will lead relationship management, monitor success, analyze usage, and support upsell initiatives. Collaboration with onboarding, support, and product teams will ensure CRM health and informed retention

Qualifikationen

• Bachelor's degree in Business, HR, or Marketing.
• 1–3 years in client success, digital account management, or post-sales roles.
• Experience in a SaaS or benefits environment is highly preferred.
• English and Spanish is a must; additional languages are a plus.

Aufgaben

• Relationship Management & Success Monitoring: serve as the main point of contact for HR decision-makers and administrators, ensuring value delivery.
• Engagement Optimization & Support: analyze platform usage and engagement trends to suggest actions or improvements.
• Upselling & Expansion: identify opportunities for product expansion and track progress in Salesforce.
• Internal Coordination & Reporting: collaborate with onboarding, support, and product teams and maintain CRM health indicators.

Kenntnisse

Consultative sales

Negotiation

Communication skills

Client relationship management

Organizational skills

Ausbildung

Bachelor's degree in Business, HR, or Marketing

Tools

Salesforce

CRM tools

Microsoft 365

Jobbeschreibung

The CS - Small Accounts is responsible for managing and growing a portfolio of small business clients remotely. Acting as a strategic advisor, the CSM helps clients unlock the full value of Pluxee's solutions, optimize platform usage, and identify new engagement opportunities that benefit their workforce.

MAIN RESPONSIBILITIES OF THE ROLE:

• 1. Relationship Management & Success Monitoring Conduct regular digital check-ins to measure satisfaction, uncover friction points, and reinforce value. Act as the main point of contact for HR decision-makers and administrators. Build rapport through consistent, helpful, and responsive communication.
• 2. Engagement Optimization & Support Analyze platform usage and engagement trends to suggest actions or improvements. Support benefit re-launches, communication efforts, or platform feature rollouts. Help clients align benefits with employee motivation and retention goals.
• 3. Upselling & Expansion Identify opportunities for product expansion (e.g., mobility, recognition, culture). Present new solutions in a consultative manner, based on client evolution and feedback. Track and progress upsell opportunities in Salesforce.
• 4. Internal Coordination & Reporting Work closely with onboarding, support, and product teams to resolve client issues. Maintain accurate CRM records for touchpoints, health indicators, and upsell stages. Share client insights to inform retention strategy and product development.

YOU ARE A MATCH IF..

Education

Bachelor's degree in Business, HR, or Marketing.

Work Experience

1-3 years in client success, digital account management, or post-sales roles.

Experience in a SaaS or benefits environment is highly preferred.

Skills & Certifications

Strong consultative sales, negotiation, and communication skills.

Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.

Good organizational skills and ability to manage multiple commercial activities simultaneously.

Strong virtual and in-person communication capabilities.

Proficiency in Microsoft 365 tools.

Knowledge of full-cycle sales methodologies is considered an advantage.

Languages

English and Spanish is a must.

Additional languages such as French, Catalan or other relevant languages are an advantage.