Enterprise Customer Success Lead for SaaS & HRTech

Pluxee; Madrid; Hybrid; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Meaningful job

Great culture

Empowering environment

Job summary

Pluxee is seeking a Customer Success professional to join our team in Madrid to drive post-sales value for SMEs and enterprise accounts. You will nurture client relationships, monitor health scores, and collaborate with Sales, Product, and Customer Experience to expand opportunities.

You will work with a startup-like SaaS environment, leveraging data analysis and clear communication in both English and Spanish to ensure onboarding success and ongoing satisfaction.

Qualifications

• 2-3 years of Customer Success or Key Account Management experience
• Fluent in English and Spanish
• Experience at a startup or scale-up SaaS: Fintech, HRTech, etc.
• Analytical thinker comfortable with numbers and data analysis

Responsibilities

• Lead the relationship with SMEs customers as they join Pluxee and Cobee by Pluxee
• Deliver consistent value on every interaction and build long-term relationships
• Proactively identify ways to improve customer health score and opportunities beyond CS
• Provide feedback to Product on client needs and help improve processes
• Identify CS Qualified Leads (CSQLs) and collaborate with Sales to maximise opportunities
• Provide account-specific operational and technical support via email and phone
• Refer issues to the technical team and coordinate with internal stakeholders

Skills

Customer Success

Key Account Management

Cross selling

Relationship building

Communication

Data analysis

English

Spanish

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM software

Job description

Pluxee is seeking a Customer Success professional to join our team in Madrid to drive post-sales value for SMEs and enterprise accounts. You will nurture client relationships, monitor health scores, and collaborate with Sales, Product, and Customer Experience to expand opportunities.

You will work with a startup-like SaaS environment, leveraging data analysis and clear communication in both English and Spanish to ensure onboarding success and ongoing satisfaction.