Customer Success (Large Accounts)

PLUXEE ESPAÑA SAU; San Fernando de Henares; On-site; EUR 45,000 - 70,000; Full time

Job summary

PLUXEE ESPAÑA SAU in Madrid is seeking a Customer Success professional to manage strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. You will lead renewals, expansion planning, and re-bids while coordinating with the Tender Specialist.

The role requires 4–8 years of experience in client relationship management within large organizations and fluency in Spanish and English.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4–8 years of experience in client relationship management (large company) or a related field.
• Fluent in Spanish and English.

Responsibilities

• Manage and nurture relationships with existing clients through Teams, phone calls, or on-site meeting as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Skills

Client relationship management

Communication

Negotiation

Active listening

Persuasive communication

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

Job Description

Permanent Regular Job Description: Customer Success - Large Accounts manages strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. This role supports clients in maximizing the engagement impact of their benefit programs and leads renewals, expansion planning, and re-bids in coordination with the Tender Specialist.

What you’ll be doing

• Manage and nurture relationships with existing clients through Teams, phone calls, or on-site meeting as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

You’re a match

• Education Requirements: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Work Experience Requirements: 4-8 years of experience in client relationship management (large company) or a related field.
• Languages: Spanish and English fluent.

Competencies

• Result-driven
• Ability to work under pressure
• Persuasive communication
• Active listening
• Resilience and tolerance for rejection
• Negotiation
• Planning and organization
• Customer-centric mindset
• Proactivity
• Adaptability

Your Location

Madrid (SP)

Your team CS Large Team

Happy at work

A meaningful job

Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

A great culture

People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

An empowering environment

Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.

Why join Pluxee?

Join an inclusive team. Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility. Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact. Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us. Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.