Customer Success Manager, Large Accounts (Madrid)

PLUXEE ESPAÑA SAU; San Fernando de Henares; On-site; EUR 45,000 - 70,000; Full time

Job summary

PLUXEE ESPAÑA SAU in Madrid is seeking a Customer Success professional to manage strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. You will lead renewals, expansion planning, and re-bids while coordinating with the Tender Specialist.

The role requires 4–8 years of experience in client relationship management within large organizations and fluency in Spanish and English.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4–8 years of experience in client relationship management (large company) or a related field.
• Fluent in Spanish and English.

Responsibilities

• Manage and nurture relationships with existing clients through Teams, phone calls, or on-site meeting as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Skills

Client relationship management

Communication

Negotiation

Active listening

Persuasive communication

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

PLUXEE ESPAÑA SAU in Madrid is seeking a Customer Success professional to manage strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. You will lead renewals, expansion planning, and re-bids while coordinating with the Tender Specialist.

The role requires 4–8 years of experience in client relationship management within large organizations and fluency in Spanish and English.