Customer Success (Large Accounts)

Pluxee; Madrid; On-site; EUR 50,000 - 75,000; Full time

Job summary

Pluxee seeks a Customer Success professional to manage strategic enterprise accounts in Madrid, ensuring long-term client satisfaction and platform adoption. You will lead renewals, expansion planning, and cross-functional collaboration with the Tender Specialist.

Key duties include nurturing relationships, identifying upsell opportunities, conducting regular reviews, and presenting performance reports. Fluent Spanish and English are required, with 4–8 years of senior client relationship

Qualifications

• 4-8 years of experience in client relationship management (large company) or a related field.
• Spanish and English fluent

Responsibilities

• Manage and nurture relationships with existing clients through Teams, phone calls, or on-site meeting as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Skills

Result-driven

Under pressure

Persuasive communication

Active listening

Resilience

Negotiation

Planning & organization

Customer-centric mindset

Proactivity

Adaptability

Education

Bachelor’s degree in Business Administration, Marketing, or a related field

Job description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

Customer Success – Large Accounts manages strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. This role supports clients in maximizing the engagement impact of their benefit programs and leads renewals, expansion planning, and re-bids in coordination with the Tender Specialist.

Your next challenge

What you’ll be doing: (Main duties and activities which define the job, reponsibilities and its interactions)

Manage and nurture relationships with existing clients through Teams, phone calls, or on‑site meeting as required by commercial needs.

Identify opportunities to upsell and cross-sell products and services.

Conduct regular client reviews and satisfaction assessments.

Collaborate with sales and account management teams to address client needs.

Provide clients with updates on new products and services.

Prepare and present reports on client relationship metrics and performance.

You’re a match:

Education Requirements:

Bachelor’s degree in Business Administration, Marketing, or a related field.

• Work Experience Requirements:
  4-8 years of experience in client relationship management (large company) or a related field.

• Languages:
  Spanish and English fluent

• Competencies:
  Result-driven
  Ability to work under pressure
  Persuasive communication
  Active listening
  Resilience and tolerance for rejection
  Negotiation
  Planning and organization
  Customer‑centric mindset
  Proactivity
  Adaptability

Your team

CS Large Team

Your Location:

Madrid (SP)

Happy at work

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you’re performing your work/life balance or learning new skills.