Customer Success Manager - SaaS Benefits & Adoption

Pluxee Panamá; Madrid; On-site; EUR 45,000 - 60,000; Full time

Job summary

Pluxee Panamá is seeking a client-success oriented professional to manage relationships with HR decision-makers and administrators in a SaaS benefits platform. You will monitor satisfaction, drive engagement, and help align benefits with employee motivation and retention goals.

The role emphasizes consultative selling, upselling opportunities, and cross-functional coordination across onboarding, support, and product teams. Fluent English and Spanish are required, with Salesforce expertise a plus.

Qualifications

• Bachelor's degree in Business, HR, or Marketing.
• 1-3 years in client success, digital account management, or post-sales roles.
• Experience in a SaaS or benefits environment is highly preferred.
• English and Spanish essential; additional languages are a plus.

Responsibilities

• Relationship Management & Success Monitoring: act as main point of contact for HR decision-makers and administrators; measure satisfaction and reinforce value.
• Engagement Optimization & Support: analyze platform usage, suggest actions, support re-launches and feature rollouts.
• Upselling & Expansion: identify opportunities for product expansion and present solutions consultatively; track opportunities in Salesforce.
• Internal Coordination & Reporting: coordinate with onboarding, support and product teams; maintain CRM records and share insights.

Skills

Consultative sales

Negotiation

CRM: Salesforce

Communication

Organizational skills

Microsoft 365

Full-cycle sales

Multi-language (EN/ES)

Education

Bachelor's degree in Business, HR, or Marketing

Tools

Salesforce CRM

Microsoft 365

Job description

Pluxee Panamá is seeking a client-success oriented professional to manage relationships with HR decision-makers and administrators in a SaaS benefits platform. You will monitor satisfaction, drive engagement, and help align benefits with employee motivation and retention goals.

The role emphasizes consultative selling, upselling opportunities, and cross-functional coordination across onboarding, support, and product teams. Fluent English and Spanish are required, with Salesforce expertise a plus.