Remote Customer Service Engineer – Explosion-Proof Systems

Cronoshare.Com; Barcelona; Remote; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Remote work

Mentoring program

Career development

Inclusive culture

Job summary

Eaton is seeking a Customer Service Engineer for the Crouse-Hinds / CEAG business. This highly technical, customer-facing role supports industrial customers across Spain and select export markets in explosion-proof equipment and power distribution solutions.

Working in a 100% remote environment, you will coordinate with engineering, manufacturing, and sales teams across Europe to ensure a seamless experience, manage orders from receipt to delivery, and provide ongoing project updates and

Qualifications

• Bachelor's degree in Electrical or related engineering field.
• Minimum 3 years in technical customer support or project coordination.
• Experience with engineered-to-order products in industrial markets.
• Fluent in Spanish and English; French a plus.

Responsibilities

• Review specs to prepare accurate technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage orders from receipt to delivery with regulatory and technical accuracy.
• Maintain active communication with customers on status, lead times and schedules.
• Support sales with quotation follow-up and opportunity conversion.
• Provide technical product support for explosion-proof equipment and power distribution.
• Coordinate drawings, clarifications and project communications with stakeholders.
• Build strong relationships with customers and distributors across Europe.
• Contribute to continuous improvements in customer experience and service quality.

Skills

Electrical knowledge

Customer focus

Communication skills

ERP knowledge

MS Office

Remote collaboration

Education

Bachelor's degree in Electrical/Industrial Engineering

Tools

SAP

Job description

Eaton is seeking a Customer Service Engineer for the Crouse-Hinds / CEAG business. This highly technical, customer-facing role supports industrial customers across Spain and select export markets in explosion-proof equipment and power distribution solutions.

Working in a 100% remote environment, you will coordinate with engineering, manufacturing, and sales teams across Europe to ensure a seamless experience, manage orders from receipt to delivery, and provide ongoing project updates and