Remote Customer Service Engineer - Explosion-Proof Equipment

Cronoshare.Com; Gerona; Remoto; EUR 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentoring and development programs

Global collaboration with Europe teams

Diversity and inclusion initiatives

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer to support the Crouse-Hinds / CEAG business across Spain and select export markets. This role is 100% remote, acting as the main contact throughout project lifecycles, handling technical quotations, orders, and delivery follow-ups with close collaboration across Europe.

You will coordinate with engineering, manufacturing, and sales teams to ensure customer requirements are translated into effective solutions, while supporting catalog material and

Competenze

• Bachelor's degree in electrical or industrial engineering or related technical field.
• Minimum 3 years' experience in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with technical or engineered-to-order products within industrial markets.
• Experience managing multiple stakeholders throughout project lifecycles.

Mansioni

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to translate customer requirements into solutions.
• Manage customer orders for catalog material from receipt through delivery with technical accuracy and regulatory compliance.
• Act as the primary contact for customers during project execution, providing updates on status, lead times and delivery schedules.
• Support the sales organization by following up on quotations and aiding opportunity conversion.
• Provide technical guidance and product support for catalog material related to explosion-proof equipment and power distribution & control solutions.
• Coordinate drawing approvals, clarifications, and project communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues for high customer satisfaction.
• Collaborate with international teams in Europe across engineering, operations and customer service functions.
• Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

Formazione

Bachelor's Degree in Electrical Engineering

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer to support the Crouse-Hinds / CEAG business across Spain and select export markets. This role is 100% remote, acting as the main contact throughout project lifecycles, handling technical quotations, orders, and delivery follow-ups with close collaboration across Europe.

You will coordinate with engineering, manufacturing, and sales teams to ensure customer requirements are translated into effective solutions, while supporting catalog material and