Remote Customer Service Engineer - Explosion-Proof

Cronoshare.Com; Badalona; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Inclusion & Diversity commitment

Mentoring program, Eaton University

Ongoing Learning and CareerDevelopment

Structured onboarding

Job summary

Eaton is seeking a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This highly technical, customer-facing role supports industrial customers across Spain and selected export markets in explosion-proof equipment and power distribution solutions.

In a 100% remote environment, you will coordinate quotations, orders and project communications, collaborating with engineering, manufacturing and international teams to ensure on-time delivery and exceptional service.

Qualifications

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Responsibilities

• Review customer specifications to prepare technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage customer orders from receipt through delivery with accuracy and compliance.
• Act as primary contact for customers during project execution, providing updates.
• Support the sales team by following up on quotations and driving opportunities.
• Provide technical guidance and product support for catalog material.
• Coordinate drawing approvals and project-related communications.
• Build relationships with customers and distributors to ensure satisfaction.

Skills

Electrical knowledge

Customer focus

Project coordination

ERP systems (SAP)

MS Office

Spanish & English

Education

Bachelor's Degree in Electrical Engineering

Electrical/Industrial Engineering degree

Tools

SAP

Job description

Eaton is seeking a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This highly technical, customer-facing role supports industrial customers across Spain and selected export markets in explosion-proof equipment and power distribution solutions.

In a 100% remote environment, you will coordinate quotations, orders and project communications, collaborating with engineering, manufacturing and international teams to ensure on-time delivery and exceptional service.