Remote Customer Service Engineer – Explosion‑Proof Electricals

Cronoshare.Com; Barcelona; Remote; EUR 42,000 - 62,000; Full time

Job summary

Eaton is seeking a Customer Service Engineer to join our Crouse-Hinds/CEAG business. This 100% remote role supports industrial customers across Spain and selected export markets, acting as the key contact throughout the project lifecycle, handling technical quotations, orders, and delivery follow-ups.

You will work with sales, engineering, manufacturing, and operations teams across Europe to ensure a seamless customer experience, providing technical guidance on explosion-proof equipment and

Qualifications

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Responsibilities

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Job description

Eaton is seeking a Customer Service Engineer to join our Crouse-Hinds/CEAG business. This 100% remote role supports industrial customers across Spain and selected export markets, acting as the key contact throughout the project lifecycle, handling technical quotations, orders, and delivery follow-ups.

You will work with sales, engineering, manufacturing, and operations teams across Europe to ensure a seamless customer experience, providing technical guidance on explosion-proof equipment and