Remote Customer Engineer - Explosion-Proof Electricals

Soria; Lérida; Remote; EUR 45,000 - 60,000; Full time

Job summary

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG business. This highly technical, customer-facing role supports industrial customers across Spain and select export markets in explosion-proof electrical equipment and power distribution solutions.

The position is 100% remote. You will coordinate technical quotations, manage orders from receipt to delivery, and liaise with engineering, manufacturing and sales teams across Europe to ensure a seamless customer experience.

Qualifications

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or related technical discipline.
• Minimum 3 years in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with technical or engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders through project lifecycles.

Responsibilities

• Review customer specifications to prepare technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage orders for catalog material from receipt to delivery, ensuring accuracy.
• Act as primary contact throughout project execution with status updates and lead times.
• Support sales by following up on quotations and driving opportunity conversion.
• Provide technical guidance on catalog material for explosion-proof equipment and control solutions.
• Coordinate drawings, clarifications, and communications between customers and internal teams.
• Build relationships with customers, distributors, and sales to ensure satisfaction.
• Collaborate with Europe-wide teams across engineering, operations, and customer service.
• Contribute to continuous improvement of customer experience and service quality.

Skills

Electrical engineering knowledge

ERP systems (SAP) knowledge

Communication skills

Project coordination

Multitasking

Education

Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or related technical

Tools

Microsoft Office

Job description

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG business. This highly technical, customer-facing role supports industrial customers across Spain and select export markets in explosion-proof electrical equipment and power distribution solutions.

The position is 100% remote. You will coordinate technical quotations, manage orders from receipt to delivery, and liaise with engineering, manufacturing and sales teams across Europe to ensure a seamless customer experience.