Remote Customer Service Engineer – Explosion-Proof

Cronoshare.Com; Barcelona; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

100% remote environment

Exposure to international teams across

Structured onboarding and ongoing dev

Job summary

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG business. This fully remote role supports industrial customers across Spain and select export markets, acting as the main contact from quotation to delivery while coordinating with sales, engineering and manufacturing teams across Europe.

The role combines technical support, project coordination, and order management for explosion-proof electrical equipment and power distribution solutions.

Qualifications

• Bachelor's degree in Electrical/Industrial/Electromechanical engineering or related technical discipline.
• Minimum 3 years of experience in technical customer support, project coordination, or order management.
• Experience with engineered-to-order products in industrial markets.

Responsibilities

• Review customer specifications to prepare technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage catalog material orders from receipt to delivery with regulatory compliance.
• Act as primary contact during project execution with updates on status and lead times.
• Support sales with quotation follow-up and drive opportunity conversion.
• Provide technical guidance for catalog material related to explosion-proof equipment and power distribution.
• Coordinate drawing approvals and project communications between customers and internal teams.
• Build relationships with customers, distributors, and sales to ensure satisfaction.
• Collaborate with international teams across Europe (engineering, operations, manufacturing, service).
• Contribute to continuous improvement initiatives in customer experience and service quality.

Skills

Technical understanding of electrical/

Education

Bachelor's Degree in Electrical Engineering or related

Tools

SAP

Microsoft Office

Job description

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG business. This fully remote role supports industrial customers across Spain and select export markets, acting as the main contact from quotation to delivery while coordinating with sales, engineering and manufacturing teams across Europe.

The role combines technical support, project coordination, and order management for explosion-proof electrical equipment and power distribution solutions.