Remote Customer Service Engineer - Explosion-Proof Electrical

Cronoshare.Com; Barcelona; Remote; EUR 42,000 - 60,000; Full time

Job summary

Eaton is seeking a Customer Service Engineer to support the Crouse-Hinds / CEAG business in a highly technical, customer-facing role across Spain and selected export markets. This 100% remote position serves as the primary contact throughout the project lifecycle, handling quotations, orders, delivery follow-up, and coordinating with engineering, manufacturing, and sales teams.

You will work with international teams across Europe to ensure a seamless customer experience, provide product support

Qualifications

• Bachelor's degree in Electrical/Industrial/Electromechanical Engineering or related field.
• Minimum 3 years in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders through project lifecycles.
• Fluent Spanish and English; French is a plus.

Responsibilities

• Review customer specifications, technical docs, and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy and regulatory compliance.
• Act as the primary contact for customers during project execution and provide status updates.
• Support sales with quotation follow-up and opportunity conversion.
• Provide technical guidance and product support for catalog material related to explosion-proof equipment and power distribution & control solutions.
• Coordinate drawings, clarifications, and project communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues across Europe.
• Collaborate with international teams across Europe to improve customer experience and operations.

Skills

Electrical understanding

Technical documentation

Customer-facing

Communication

Project coordination

Cross-functional collaboration

Remote work

SAP/ERP experience

MS Office

Problem solving

Education

Bachelor's in Electrical/Industrial/Electromechanical Engineering

Tools

ERP systems (SAP)

Microsoft Office

Job description

Eaton is seeking a Customer Service Engineer to support the Crouse-Hinds / CEAG business in a highly technical, customer-facing role across Spain and selected export markets. This 100% remote position serves as the primary contact throughout the project lifecycle, handling quotations, orders, delivery follow-up, and coordinating with engineering, manufacturing, and sales teams.

You will work with international teams across Europe to ensure a seamless customer experience, provide product support