Remote Customer Service Engineer (Explosion-Proof)

Cronoshare.Com; Barcelona; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Mentoring program

Learning & development opportunities

Global opportunities

Structured onboarding

Inclusive culture

Job summary

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG line to support industrial customers across Spain and select export markets. This 100% remote role places you as the main contact for projects, quotations, orders, and delivery follow-ups.

You will coordinate with engineering and manufacturing teams, manage catalog material orders, and provide product support across Europe, ensuring regulatory compliance and high customer satisfaction.

Qualifications

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or related technical discipline.
• Minimum 3 years of experience in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with technical or engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders through project lifecycles.

Responsibilities

• Review customer specifications to prepare accurate technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage customer orders from receipt to delivery with regulatory compliance.
• Act as primary contact for customers during project execution with regular status updates.
• Support sales by following up quotations and driving opportunity conversion.
• Provide technical guidance for catalog material related to explosion-proof equipment and power distribution.
• Coordinate drawing approvals and project communications between customers and internal teams.
• Build relationships with customers, distributors, and sales to ensure satisfaction.
• Collaborate with international teams across Europe in engineering, operations, and service.
• Contribute to continuous improvement in customer experience and service quality.

Skills

Electrical systems

Technical documentation

Customer relations

Project coordination

ERP/SAP

MS Office

Communication

Remote work

Spanish & English

Education

Bachelor's in Electrical Eng

Industrial Eng

Tools

SAP

ERP systems

Job description

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG line to support industrial customers across Spain and select export markets. This 100% remote role places you as the main contact for projects, quotations, orders, and delivery follow-ups.

You will coordinate with engineering and manufacturing teams, manage catalog material orders, and provide product support across Europe, ensuring regulatory compliance and high customer satisfaction.