Remote Customer Service Engineer – Explosion-Proof Equipment

Cronoshare.Com; Barcelona; Remote; EUR 35,000 - 55,000; Full time

Job summary

Eaton is recruiting a Customer Service Engineer for the Crouse-Hinds / CEAG business. The role is 100% remote and focuses on technical quotations, order management, and project coordination for explosion-proof electrical equipment across Spain and selected export markets.

You will liaise with customers, sales, and engineering teams to ensure accurate specifications and timely delivery, while supporting functional teams across Europe in a highly collaborative environment.

Qualifications

• Bachelor's degree in Electrical, Industrial, or Electromechanical Engineering.
• Minimum 3 years in technical customer support, project coordination, or order management.
• Experience with technical or engineered-to-order industrial products.

Responsibilities

• Review customer specifications to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage customer orders from receipt to delivery with compliance and accuracy.
• Be the primary contact for customers during project execution with regular updates.
• Support sales by managing quotation follow-up and aiding opportunity conversion.
• Provide technical guidance for catalog material related to explosion-proof equipment and power distribution solutions.
• Coordinate drawings, clarifications, and communications between customers and internal teams.
• Build relationships with customers, distributors, and sales to ensure satisfaction.
• Collaborate with international teams across Europe and ensure project communication.
• Contribute to continuous improvement initiatives to enhance customer experience and service quality.

Skills

Electrical engineering

Technical understanding

Customer focus

Communication

Organizational skills

Cross-functional collaboration

Problem solving

Remote work ability

English fluency

Education

Bachelor's degree in Electrical/Industrial/Electromechanical Engineering

Tools

SAP

MS Office

Job description

Eaton is recruiting a Customer Service Engineer for the Crouse-Hinds / CEAG business. The role is 100% remote and focuses on technical quotations, order management, and project coordination for explosion-proof electrical equipment across Spain and selected export markets.

You will liaise with customers, sales, and engineering teams to ensure accurate specifications and timely delivery, while supporting functional teams across Europe in a highly collaborative environment.